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When are orders processed? |
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Most orders are shipped within 24-72 hours after receiving your order. Actual shipping time is contingent upon availability of merchandise and credit verification. No orders are processed or shipped on Saturdays Sundays or holidays. In the event of delays, every effort will be made to contact you by phone, e-mail or mail. If the delay is due to backorder, you will receive notice and be given the choice to remain on backorder, substitute to another item, or cancel your order.
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In Store Pick Up |
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In order to have something picked up at our location, you will need to notify a sales representative at 877-960-9473 24 hours prior to pick up. A pick up can be made at the following address:
1273 Coney Island Ave
Brooklyn, NY 11230.
Click here for more information
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Order Acceptance Policy |
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Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserves the right at any time after receipt of your order to accept or decline your order for any reason. We also reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verification or information before accepting any order.
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Payment Options |
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We accept Visa, MasterCard, American Express and Discover cards. In addition, we also accept PayPal, Cashiers Checks, Money Orders and Company Checks.
We gladly accept Visa and Mastercard for international orders. Please call us at 1-718-434-3315 or email sales@shopsunshine.com for more information.
Please note: Company checks may require up to 10 business days to clear before an order ships.
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Credit Card Declines |
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If your credit card is declined during order processing, you will be notified via Email and/or by telephone within 24 hours. You will have 7 days in which to contact us with a different credit card number or alternative payment method. If after 7 days we have not received a response, your order will be canceled.
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Alternate Billing/Shipping Address |
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If you have placed an order with a billing address other than what your credit card company has on file for you, your order will be held until we can verify the correct address. If you are shipping your order to an address other than your billing address, you may be required to provide further verification prior to shipment. Your order will remain on hold for a 7 days, after which if we have not received a response to our requests for more information, your order will be canceled.
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Sales Tax |
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We only collect local sales tax on orders shipped within NY State. For areas outside of NY State, please check with your local tax authorities regarding any local sales tax liabilities. Canadian customers, please note that we are not responsible for duties and GST. You are advised to consult your local government import office if you have questions.
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International Orders |
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For international shipping rates, call toll free at
1-877-960-9473 or 1-718-434-3315.
For orders that are shipped outside of the
U.S. there may be local customs or duties. Please be aware that all countries
have different fees and procedures for incoming packages. Please check with your
country's customs office for precise charges before ordering.
Sunshine
Electronics assumes no responsibility with respect to any tariffs, duties, or
other such restrictions and charges imposed and/or enforced by the destination
country.
We do not ship to Indonesia, Malaysia, Singapore, Romania, the
Russian Federation, Greenland or Iceland.
We gladly accept Visa and Mastercard for international orders. Please call us at 1-718-434-3315 or email sales@shopsunshine.com for more information.
We only ship cameras and camcorders internationally.
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Order Cancellations |
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To cancel an order, you will need to contact a Customer Service representative by phone at 877-960-9473. Email cancellations will not be accepted. If you cancel an order before it ships, a refund will be issued less a 5% processing fee of charging and refunding your credit card. If you request cancellation of an order after the order has shipped, you will be responsible for all shipping charges even if you refuse the package and do not sign for the delivery.
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Returns |
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Damaged Products:
All claims for damaged merchandise must be made within 24 hours from the date that the merchandise was received. The claim can be initiated by you or a ShopSunshine.com representative. All original packing materials and/or boxes must be saved and made available for inspection, in order for a damage claim to be considered by the shipper. ShopSunshine.com will not be liable for any monies lost if the claim is not filed within the required time period. If you decide to file a claim with the shipper directly, you must notify us to receive proper credit or replacement. Please Note: Before accepting any trucking delivery, please make certain to examine the unit for any signs of damage. Remove the product from its packaging for a complete inspection. Once you have signed for delivery, you may not be able to file a claim with the trucking company.
Defective Products:
ShopSunshine.com offers a 14 day (from date of shipment) replacement or credit policy for defective products. Prior to returning any item, please contact the manufacturer to confirm the item is defective. Customers who do not want an item repaired or replaced can request a return authorization, however a 15% restocking fee will be assessed to cover testing, repair, cleaning and repackaging expenses. Items found not to be defective may be subject to additional fees.
Select and Special Order Products:
Repair and replacement requests for special order and select products must go through the manufacturer. These products include:
- Large Screen Televisions (20"+)
- Plasma & LCD Monitors
- Paper Shredders
- Personal Care Products
- Home Theater Systems
- Speakers
- Printer/Fax Supplies
- Projectors
- Radar Detectors
- Remote Controls (once programmed)
- A/V Furniture
- Car audio equipment
- Air Conditioiners
Please note that once delivered, the products listed can not be returned for credit. At the time of delivery you will have the oppurtunity to inspect the item for damage. If it is damaged you should refuse delivery. You will be entitled to a full refund if an item arrives damaged.
Non-Defective Product Returns:
Non-defective products can be returned within 7 days if returned unopened, for credit less shipping. Items that have been opened can be returned, but will be subject to a 15% restocking fee to cover testing, cleaning and repackaging expenses. In addition to this fee, a pro-rated charge (up to 100%) will be assessed for items that are returned incomplete or with non-resalable parts.
Return Notes:
All returns must be pre-approved by a customer service representative for an RMA number (Return Merchandise Authorization). To accomplish this, please call our customer service department at 877-960-9473. Any item returned or refused without applying for an RMA, will be subject to a 15% restocking fee. Once your request has been received, you will be contacted within 7 business days with an RMA number and instructions for sending back the item(s). The RMA number, once provided, is valid for 2 weeks only. You must re-package any item(s) being returned as it was delivered to you, with all components, materials and documentation. If you received your item double boxed, it must be returned in this manner. Once shipped, Email the tracking number(s) to us with your ShopSunshine.com order number. We will notify you via Email of your refund once we have received and processed the returned item(s). Shipping costs are refunded only if the return is a result of mis-shipment. Please allow up to 2 billing cycles for your credit to be posted to your account.
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Typographical Errors |
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In the event a product is listed incorrectly due to typographical, description and/or errors in pricing, ShopSunshine.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, ShopSunshine.com shall immediately issue a full credit to your credit card account.
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Privacy Policy |
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We at ShopSunshine.com take your privacy as seriously as you do. To help ensure your privacy, we use the most up-to-date encryption technology to keep your personal information as secure as possible. This includes your billing, credit card, and account information; none of this can be read as it travels to our system.
We do not sell, trade, or otherwise share your personal information, such as name, email address, physical address, phone numbers, buying history, etc. without your permission. Your information stays here, period. You do not have to worry about receiving unsolicited email from other companies or individuals as a result of shopping, entering a contest or an auction at ShopSunshine.com.
If you wish us to retain person information (to make repeat shopping easier), you need to complete our registration process, which includes setting up a unique Username and Password. To modify your personal information, you will need to click on "My Account", and enter your user name and password.
If you have any questions regarding our privacy practices, please click here to contact us
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Receiving Your TV |
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YOU MUST INSPECT YOUR TV SCREEN BEFORE SIGNING THE FREIGHT BILL.
TV Inspection is only available when you purchase shipping insurance.
If your TV screen is cracked or shows any physical damage, refuse the shipment and do not sign the freight bill.
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eBay Policies |
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Auction & Payment Instructions
- Minutes after you make your purchase we will automatically email you detailed information on how to process your order. This email will be sent to the email address that you have registered with eBay. This email will provide you with detailed information on how to process your order.
- If you have not received the ‘payment instructions’ email from us or you are having a hard time emailing us, please call us toll-free at 1-877-960-9473 or for international customers call us at 718-434-3315 to process your order. Please make sure to double check all or any email filters in your email software and/or from your email service provider (i.e. AOL, Hotmail, Yahoo, etc.).
- Please do not bid or do a “buy it now” if you are not planning to pay!
- Once a feedback is left, we will leave a feedback for you.
If you have any other questions, please call us toll free at 1-877-960-9473.
Payment
- US & Canada Customers Payment Options: Visa, Master Card, Discover, American Express, PayPal (Confirmed Address Only), Money Orders and Cashier Checks.
Once payment is received & cleared we will ship out the order.
Please Note: Credit cards & PayPal can only be accepted via telephone toll free at 1-877-960-9473.
- International Bidders : We accept PayPal (Confirmed Address Only - If your address is unconfirmed your payment will be returned back to you) and Wire Transfers.
We also accept all international credit cards through a third party processor. Please contact us at 1-718-434-3315 if you require further information or email us at sales@shopsunshine.com
- Alternate Billing/Shipping Address: If you are paying via credit card and you would like to have your order shipped to an alternate address other than your billing address, you will need to list the alternate address on file with your credit card company.
- Money Orders and Cashier Checks: Please allow 10 business days for all Money Orders and Cashier Checks to clear. We do not accept checks of any other kind.
- Sales Tax: We are required to collect 8.375% sales tax for shipments made within NY State. International bidders are responsible for their countries customs and duties.
If you have any other questions, please call us toll free at 1-877-960-9473.
United States Shipping
- All packages are shipped via UPS Ground with the 48 continental states.
- If you would like expedited shipping (UPS 3 Day, 2nd Day, and Next Day) please call us toll free at 1-877-960-9473.
- For shipments to Hawaii, Alaska and Puerto Rico please call us for the best shipping rate.
- Shipping Insurance:
Please note that the price for shipping shown on this page does not include shipping insurance. Shipping insurance is an option offered by UPS which protects the recipient of any loss or damages while in transit. If shipping insurance is not selected and your package is either lost or damaged, you the recipient will be responsible for any loss or damage and not UPS.
- Free Air Upgrade Promotion on orders $500 & up:
Applies to orders where UPS ground delivery takes more than 3 business days to arrive
If you have any other questions, please call us toll free at 1-877-960-9473.
International Shipping and Payment
- Shipping:
The prices displayed above for international shipments do not include shipping insurance. Shipping insurance is mandatory on all shipments outside of the U.S. If you have any further questions please call us toll free at 1-877-960-9473 or 011-718-434-3315 (International).
- Taxes & Duties:
For orders that are shipped outside of the U.S. there will be local customs or duties. Please be aware that all countries have different fees and procedures for incoming packages. Please check with your country s customs office for precise charges before placing your bid. If you refuse your package and don t pay the duties and taxes, the package will be returned back to us. You will be charged for all duties and taxes that are incurred by us, shipping costs both ways and all other handling fees.
Sunshine Electronics assumes no responsibility with respect to any tariffs, duties, or other such restrictions and charges imposed and/or enforced by the destination country.
- Payment:
We accept PayPal, Wire Transfers and International Credit Cards.
For paypal your address MUST BE CONFIRMED.If your address is unconfirmed, your payment will be returned. International credit card payments are done via a third-party processor. Please contact us at 1-718-434-3315 if you require further information or email us at sales@shopsunshine.com
If you have any other questions, please call us toll free at 1-877-960-9473.
Returns
Returns are permitted and must be initiated by the customer within 14 calendar days.
To request a Return Merchandise Authorization please call 1-718-434-5934.
Returns must be received within 14 calendar days from the date the RMA# is issued. Products received later than this date cannot be accepted for return.
PRODUCT CONDITION:
Products must be returned in NEW condition as shipped from the manufacturer. Boxes, packing materials, wrappers, cartons, instruction manuals and products must be in their ORIGINAL condition without markings, tape, folds or defacing. Products returned in other than new condition will be subject to a 15% minimum restocking fee. Products returned in damaged or unacceptable condition will be returned to the customer without exchange.
PACKING AND SHIPPING:
Pack all items in a sturdy shipping carton. Please include a copy of your invoice in the carton. Please keep the original invoice. Print the RMA# on ALL 2 SIDES of the shipping carton. Packages without a visible RMA# will not be accepted.
Customer is responsible for cost of return shipping. Use the most convenient means of shipping. Insurance is recommended
Click here for full return policy
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