Policies

 

When are orders processed?

Most orders are shipped within 24-72 hours after receiving your order. Actual shipping time is contingent upon availability of merchandise and credit verification. No orders are processed or shipped on Saturdays Sundays or holidays. In the event of delays, every effort will be made to contact you by phone, e-mail or mail. If the delay is due to backorder, you will receive notice and be given the choice to remain on backorder, substitute to another item, or cancel your order.

 

In Store Pick Up

In order to have something picked up at our location, you will need to notify a sales representative at 877-960-9473 24 hours prior to pick up. A pick up can be made at the following address:
1273 Coney Island Ave
Brooklyn, NY 11230.

Click here for directions

 

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserves the right at any time after receipt of your order to accept or decline your order for any reason. We also reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verification or information before accepting any order.

 

Payment Options

We accept Visa, MasterCard, American Express and Discover cards. In addition, we also accept PayPal, Cashiers Checks, Money Orders and Company Checks.
We gladly accept Visa and Mastercard for international orders. Please call us at 1-718-434-3315 or email sales@shopsunshine.com for more information.
Please note: Company checks may require up to 10 business days to clear before an order ships.

 

Credit Card Declines

If your credit card is declined during order processing, you will be notified via Email and/or by telephone within 24 hours. You will have 7 days in which to contact us with a different credit card number or alternative payment method. If after 7 days we have not received a response, your order will be canceled.

 

Alternate Billing/Shipping Address

If you have placed an order with a billing address other than what your credit card company has on file for you, your order will be held until we can verify the correct address. If you are shipping your order to an address other than your billing address, you may be required to provide further verification prior to shipment. Your order will remain on hold for a 7 days, after which if we have not received a response to our requests for more information, your order will be canceled.

 

Sales Tax

We only collect local sales tax on orders shipped within NY State. For areas outside of NY State, please check with your local tax authorities regarding any local sales tax liabilities. Canadian customers, please note that we are not responsible for duties and GST. You are advised to consult your local government import office if you have questions.

 

International Orders

For international shipping rates, call toll free at 1-877-960-9473 or 1-718-434-3315.

For orders that are shipped outside of the U.S. there may be local customs or duties. Please be aware that all countries have different fees and procedures for incoming packages. Please check with your country's customs office for precise charges before ordering.

Sunshine Electronics assumes no responsibility with respect to any tariffs, duties, or other such restrictions and charges imposed and/or enforced by the destination country.

We do not ship to Indonesia, Malaysia, Singapore, Romania, the Russian Federation, Greenland or Iceland.

We gladly accept Visa and Mastercard for international orders. Please call us at 1-718-434-3315 or email sales@shopsunshine.com for more information.

We only ship cameras and camcorders internationally.

 

Order Cancellations

To cancel an order, you will need to contact a Customer Service representative by phone at 877-960-9473. Email cancellations will not be accepted. If you cancel an order before it ships, a refund will be issued less a 5% processing fee of charging and refunding your credit card. If you request cancellation of an order after the order has shipped, you will be responsible for all shipping charges even if you refuse the package and do not sign for the delivery.

 

Damaged Products:

All claims for damaged merchandise must be made within 24 hours from the date that the merchandise was received. The claim can be initiated by you or a ShopSunshine.com representative. All original packing materials and/or boxes must be saved and made available for inspection, in order for a damage claim to be considered by the shipper. ShopSunshine.com will not be liable for any monies lost if the claim is not filed within the required time period. If you decide to file a claim with the shipper directly, you must notify us to receive proper credit or replacement. Please Note: Before accepting any trucking delivery, please make certain to examine the unit for any signs of damage. Remove the product from its packaging for a complete inspection. Once you have signed for delivery, you may not be able to file a claim with the trucking company.

 

Defective Products:

ShopSunshine.com offers a 14 day (from date of shipment) replacement or credit policy for defective products. Prior to returning any item, please contact the manufacturer to confirm the item is defective. Customers who do not want an item repaired or replaced can request a return authorization, however a 15% restocking fee will be assessed to cover testing, repair, cleaning and repackaging expenses. Items found not to be defective may be subject to additional fees.

 

 

Select and Special Order Products:

Repair and replacement requests for special order and select products must go through the manufacturer. These products include:
- Large Screen Televisions (20"+)
- Plasma & LCD Monitors
- Paper Shredders
- Personal Care Products
- Home Theater Systems
- Speakers
- Printer/Fax Supplies
- Projectors
- Radar Detectors
- Remote Controls (once programmed)
- A/V Furniture
- Car audio equipment
- Air Conditioiners
Please note that once delivered, the products listed can not be returned for credit. At the time of delivery you will have the oppurtunity to inspect the item for damage. If it is damaged you should refuse delivery. You will be entitled to a full refund if an item arrives damaged.

 

Non-Defective Product Returns:

Non-defective products can be returned within 7 days if returned unopened, for credit less shipping. Items that have been opened can be returned, but will be subject to a 15% restocking fee to cover testing, cleaning and repackaging expenses. In addition to this fee, a pro-rated charge (up to 100%) will be assessed for items that are returned incomplete or with non-resalable parts.

 

Return Notes:

All returns must be pre-approved by a customer service representative for an RMA number (Return Merchandise Authorization). To accomplish this, please call our customer service department at 877-960-9473. Any item returned or refused without applying for an RMA, will be subject to a 15% restocking fee. Once your request has been received, you will be contacted within 7 business days with an RMA number and instructions for sending back the item(s). The RMA number, once provided, is valid for 2 weeks only. You must re-package any item(s) being returned as it was delivered to you, with all components, materials and documentation. If you received your item double boxed, it must be returned in this manner. Once shipped, Email the tracking number(s) to us with your ShopSunshine.com order number. We will notify you via Email of your refund once we have received and processed the returned item(s). Shipping costs are refunded only if the return is a result of mis-shipment. Please allow up to 2 billing cycles for your credit to be posted to your account.

 

Typographical Errors

In the event a product is listed incorrectly due to typographical, description and/or errors in pricing, ShopSunshine.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, ShopSunshine.com shall immediately issue a full credit to your credit card account.

 

Rebates

Many of the products we sell offer mail-in rebates from the manufacturer. Please note that if the rebate form is not provided to the manufacturer in accordance with their rules, the manufacturer may refuse to honor the rebate, so be sure to follow the manufacturer’s instructions.

IMPORTANT NOTE:

Collection/payment of rebates is solely between the customer and manufacturer. Cyber Discount Warehouse and Shopsunshine assume no liability or guaranty of payment of third party rebates. Use of any rebates here is limited to the terms and conditions as determined by the manufacturer. If you have questions on these terms and conditions, please contact the manufacturer for assistance.

Have questions about Rebates? Below are some Frequently Asked Questions:

How long should it take for my rebate to show up?

The length of time varies based on the type or number of promotions being offered, as well as the manufacturer who is offering the rebate. All rebate forms provide an estimated time from the post mark date to process and mail your rebate check. For further inquiries on the manufacturer rebates use the Manufacturer Contacts to obtain the companies primary phone number. There should be a telephone number listed on the Rebate form for such inquiries.

Is it best to send a copy of my receipt and hold onto the original?

You'll need to review the rebate form (or legal description) to see whether or not the manufacturer asks you to send the original. Many times they just ask for a copy. If you send your original, always keep a copy for yourself

What does it mean if I'm asked to send the original "UPC"?

This means you will need to send the product barcode, usually found on the packaging. But some boxes may have several different barcodes, and it can get confusing! If you are unsure, ask someone at the point of purchase or call the customer service number on your rebate form.

I forgot to send in for my rebate and it has expired. Can I send it in late and still receive my rebate?

Promotions such as rebates are carefully planned for very specific time frames. If the postmark date has passed for your rebate, unfortunately you will not qualify. Rebates are special because they aren't offered all the time - so check your dates and apply promptly!

Who do I contact if I don’t receive my rebate?

Please note: From the day in which the rebate form is mailed, allow the specified fulfillment time listed on the rebate to elapse before inquiring. To inquire about your rebate please contact the manufacture.

As stated above, Cyber Discount Warehouse and Shopsunshine assume no liability or guaranty of payment of third party rebates. Use of any rebates here is limited to the terms and conditions as determined by the manufacturer.